Refund policy

Cancellations must be received in writing within 24 hours of the order being placed.

Faulty goods will be exchanged or fully refunded. Please contact Handcrafted by Harriet within 48 hours of delivery to allow me to make a claim with the delivery service and retain all original packaging for inspection.  I  will of course pay for the return postage and will agree the method of posting with you.

Non-faulty goods can not be returned.

Handcrafted by Harriet is not responsible for safe return of goods and will not provide a refund for items that do not reach the appropriate delivery address when being returned by a customer. I suggest that customers return the goods via recorded or special delivery or another secure method. Items must be returned to Handcrafted by Harriet only and not left with a neighbouring property.